Frequently Asked Questions

Placing Orders

All Lluc items are made to order and are non-returnable. They are hand-crafted so there will be a slight difference between the photo and the actual product.


Secure Shipment

We ship from the Philippines to anywhere in the country and our delivery fees cover insurance. Please allow 4-6 weeks for delivery after your order has been confirmed. For international shipping requests, please email us at


Making Payments

At the moment, we accept PayPal payments and bank deposits. We will provide bank details upon checkout. 


Where are we based?

Our paper and metallic materials are sourced from London then sent to Singapore where your stationery is printed and embossed. They are then assembled and shipped to you from the Philippines.